Self-service Q&A
2025-12-26
Q: Is your company an agent or a factory?
A: We are a factory with 20 years of professional experience in manufacturing home textile products
Q: Can I get sample and how long will it take?
A: We provide samples before bulk shipment. We will send the sample around 7 -15 days after receiving the full payment.
Q: Can you supply custom products?
A: We work on OEM orders,which means size, material, quantity, design, logo, packing etc. can be customized.
Q: Do you ship worldwide?
A: We offer worldwide delivery by partnering with trusted courier services to ensure every order gets to your destination safely.
Q: Which shipping way can you provide?
A: We can provide shipping by sea, by air or by express, etc.
Q: What's your term of the delivery?
A: Our ordinary delivery term is FOB Shanghai. We also accept EXW, FCA, CFR, CIF, DDP, etc. You can choose the one which is the most convenient and effective for you.
Q: What's the payment terms?
A:T.T with 30% downpayment,70%before shipment. or L/C at sight.Paypal or West Union also accept.
Q: How about your lead time?
A:It will take about 30-45 days, depending on the quantity.
Q: Could I get a discounted price?
A:Certainly! We have clear diacount term for promoting new client cooperation and supporting large volume order, for more details, freely send us your purchse plan.
Q: What information should I provide if I want to get a quotation?
A:Size, Material, Filling(if have), workmanship requirement or photo reference, Package, Quantity and any extra requirement, Please send us some pictures of design for checking if possible.
Q: What is the MOQ?
A:The MOQ is 100 sets. distribution and customization are supported
Q: How to ensure product quality?
A:We can provide relevant quality inspection certificates and support 3rd party inspections before shipment，etc
